FanPro Management

Your Rights as an Affected Customer

Referring to: FanPro Purchase Agreement

This page analyzes the FanPro Management Purchase Agreement that customers were asked to sign. Below is a sample agreement showing typical terms including AI-Model costs, Done-For-You pricing, licensing fees, and the problematic Money Back Guarantee conditions.

Download Sample Agreement (PDF)

This page explains, in simple language:

  • •The kinds of consumer protections that may exist in your country
  • •How the FanPro Purchase Agreement tries to lock you in and protect FanPro
  • •Why some of those terms may be unfair, one-sided, or open to challenge (for a lawyer to assess)

Nothing on this page is legal advice. Only a qualified lawyer can tell you exactly what applies in your situation.

1. General Consumer Protections (High Level)

Depending on where you live (USA, Australia, EU, UK, etc.), you may have legal protections against things like:

  • •Misleading or deceptive conduct
  • •Unfair contract terms in standard form / "take it or leave it" agreements
  • •False or misleading representations about income, performance, or what a program will deliver
  • •Unfair cancellation, refund and gag clauses that try to stop you from complaining publicly or to regulators

The lawyer reviewing this information will look at which laws may apply based on:

  • •Where you live
  • •Where FanPro is based (Australia / Dubai etc.)
  • •Where the sales and payments took place

Even if you signed the FanPro agreement, consumer laws in your country can sometimes override contract terms, especially if they are found to be unfair, misleading, or unconscionable. That's exactly what the lawyer will be looking at.

2. How the FanPro Purchase Agreement Tries to Limit Your Rights

The FanPro Purchase Agreement is extremely one-sided. Here are some of the main problem areas for customers, in plain English.

A. The "Money Back Guarantee" That's Almost Impossible to Use

On paper, FanPro talks about a money-back guarantee. In the agreement, it's loaded with conditions and carve-outs:

  • •They only agree to refund "platform license fees, excluding model placement, deliverables or additional services" – so a whole chunk of what you pay can be excluded.
  • •You must go 12 months with no revenue at all, even $1 of revenue technically breaks the condition.
  • •

    You must, for the entire 12 months:

    • Have all systems "setup and operational" (model acquisition, backend infrastructure, account management, multiple traffic sources).
    • Onboard and retain a Senior Account Manager, Social Media Manager and Chatter and have them "operational" the entire time.
    • Onboard at least 5 AI models (DWY) or 10 AI models (DFY).
    • Book and attend one check-in call per month for the entire period.
    • Have "written or otherwise documented proof" of all of this.

In other words:

The "guarantee" is written in a way that gives them endless room to say you didn't meet the conditions and therefore no refund.

A lawyer can look at whether this kind of guarantee is misleading (headline promise vs fine print) or so conditional that it becomes effectively illusory.

B. The Gag Clause – "Don't Say Anything Bad About Us"

Clause 8.7 tries to ban you from saying anything negative about FanPro:

  • •You "agree not to publish, post, or otherwise disseminate any negative or defamatory statements, reviews, or comments" about FanPro, its services, employees, etc.
  • •They threaten to "prosecute the Licensee to the fullest extent of the law" and to cancel refund eligibility if you speak out.

This kind of clause:

  • •Tries to scare customers into silence
  • •Tries to punish people for leaving negative reviews or warning others
  • •May discourage complaints to regulators or banks

A lawyer can look at whether this is an unfair contract term and whether it can actually stop you from making truthful complaints, leaving honest reviews, or talking to a regulator, bank, or court.

C. "No Chargebacks" – Trying to Block Your Bank From Helping You

In the fees section, the agreement says you:

  • •"Shall not… dispute any payment made or initiate any chargeback"
  • •Agree they can send this contract to payment processors to reverse any dispute or refund request

This is heavily in FanPro's favour. It tries to:

  • •Shut down one of the main tools customers have (chargebacks) when they believe they've been misled
  • •Intimidate people into not going to their bank at all

Consumer and card-scheme rules in many countries are specifically designed to protect customers where there is fraud, misrepresentation, or non-delivery. A contract clause can't simply wipe out statutory rights or scheme protections. A lawyer can assess how this aligns with your bank's dispute rules and your country's laws.

D. Non-Competition Clause – Trying to Control Your Future Work

The agreement includes a non-competition clause that:

  • •Applies during the Term and for 12 months after
  • •Says you must not undertake any work that is "competitive with any business or activity carried on by Company"
  • •Stops you from employing or engaging any officer, employee, contractor or customer of FanPro

This is very broad and vague. In practice, it can be read as: "You pay FanPro tens of thousands of dollars, and in return, they say you can't work in anything even remotely similar for 1–2 years unless they approve it."

A lawyer can look at whether this sort of restraint is reasonable, is enforceable in your jurisdiction, or is another unfair term that stacks the deck against customers.

E. They Can Change or Cut Services With No Refund

In the disclaimer section, FanPro gives itself the right to:

  • •"Change, modify, or remove the contents of the Services at any time… without notice"
  • •Avoid any obligation to update information
  • •Avoid being liable for modification, price change, suspension, or discontinuance of services, and say none of this will trigger any refund of prepaid fees

That means: You pay up front, and they say they can change or remove services and still keep the money.

A lawyer can review whether this is consistent with consumer guarantees or other protections in your country, especially if what's delivered is not what was promised at the point of sale.

F. Limitation of Liability – Capping Their Risk, Protecting Themselves

The limitation of liability section tries to:

  • •Cap FanPro's total liability to what you paid in the last 3 months
  • •Exclude "incidental, special or consequential loss or damages", including loss of business, profits, revenue, etc.

For a high-ticket program marketed as a way to build a business, this is a very tight cap.

Consumer laws in some countries do not allow certain liabilities to be excluded or limited, especially where there has been misleading conduct, failure to deliver basic services, or breach of non-excludable consumer guarantees. Again, this is something a lawyer can challenge.

3. Possible Legal Options (To Be Assessed by a Lawyer)

Based on your country and your facts, a lawyer may consider options like:

  • •Individual claims for refund and/or compensation
  • •Group / class-style proceedings where multiple customers with similar stories join together
  • •

    Complaints to regulators or authorities, such as:

    • Consumer protection agencies
    • Financial / banking regulators
    • Advertising or trade practices regulators

This website does not give legal advice.

Your exact options can only be confirmed by a qualified lawyer after they see your agreement, payments and documents, and hear what you were told or promised vs what actually happened.

4. Why Group Action Helps in a Case Like This

When many people report similar experiences with the same agreement and same sales process:

  • •It's easier to show a pattern of conduct, not just a "one-off misunderstanding"
  • •Lawyers can point to repeated use of the same clauses, same promises, same tactics
  • •Legal costs and effort may be more manageable if shared across the group
  • •It can be more effective to negotiate or litigate as a coordinated group than as isolated individuals

That's why:

  • •Filling out the intake form
  • •Uploading your agreement and proof
  • •Describing what happened, in your own words

…is so important. It gives the lawyer the raw material they need to assess which terms are unfair or unenforceable, decide what type of action makes the most sense, and push for full refunds, not drip-fed payment plans, where the law and evidence allow it.